Monday, May 9, 2011

GM Mark of Excellence Program Winner!

An open letter congratulating Walt Massey Automotive for our achievement in the GM Mark of Excellence program. Our team won for all three divisions: Chevrolet, GMC and Buick. Thanks to our entire staff for their efforts!

March 31, 2011

James Massey
11241 OLD 63 SOUTH

Dear James,
I wanted to recognize and thank you for your performance in the 2010 Mark of
Excellence program. You placed among some of the highest performing Dealers in the
country last year. This means you met or exceeded your 2010 Divisional sales, CSI, RSI
and EBE objectives. And in a down market, that was quite an accomplishment.
As you know, I have a term for this kind of performance. I call it "Doing the Basics
Brilliantly". And if we can get this kind of dedication and excellence across our entire
Dealer network, I'm confident we will return to sales leadership and our role as America's
Brand, But it will require Dealers such as you to help lead the effort.
To showcase your accomplishment, you will receive the distinctive Dealer Recognition
Reward Plaque and a personalized set of 500 GM Mark of Excellence business cards.
In a highly competitive marketplace, your professionalism and excellence are truly
valued. Thanks again for all you do for Chevrolet. And I wish you continued success in

Alan Batey
Vice President
Chevrolet Sales and Service

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